Multi-factor authentication is now available. Secure your account now!
You can turn on this feature from your Edit Profile page in the My Account area. Be sure your profile email address is up to date and be notified on new account logins.
This will be mandatory soon so please be sure your account profile is up to date.
Here you can search and view our site Knowledge Base. To find a specific article, use KB-article number format (ex. KB-1)
Article number: kb-47
Q. What if my incoming transfer fails?
A. Check the transfer status by logging in, on the left member menu in the 'domains' section click on the transfer status link.
Enter the domain name you have tried to transfer to our system and click the Submit button.
Based on the reason of the fail, check that your domain name is active (not expired), not locked, does not have ID Protection services active and the admin contact email is valid and you don't have spam filtering on it.
Once the problem(s) have been rectified, click the resubmit transfer link from your domain list. This will restart the transfer order with no payment required. This free retry is available for 6 months after a failed transfer order only.
Article number: kb-47