Multi-factor authentication is now available. Secure your account now!
You can turn on this feature from your Edit Profile page in the My Account area. Be sure your profile email address is up to date and be notified on new account logins.
This will be mandatory soon so please be sure your account profile is up to date.
Here you can search and view our site Knowledge Base. To find a specific article, use KB-article number format (ex. KB-1)
Article number: kb-39
Q. What is Redemption Period?
A. Each domain will go into a Redemption state (RGP / ERGP) when the domain registrant fails to renew a domain (on expire date). While a domain is within this state, the original web site will not be active and any services associated with the domain name (such as email) will stop working.
All domains within a redemption state will be held for 30-days where the original domain registrant may retrieve the domain for the current Redemption Recovery fee of $275 + 1 year of renewal.
If the original domain registrant does not renew during the 30-day RGP window it may be deleted or removed from the account & become no longer recoverable.
The redemption recovery process can be a manually intensive and costly process. Therefore, we strongly recommend that you renew all domains prior to expire date.
Article number: kb-39